ex99's Privacy Policy

This Privacy Policy ("Policy") applies to the ex99 platform and all related services. By creating an account or using the platform, you agree to the terms of this Policy. We are committed to protecting your privacy and use modern security technology including SSL encryption.

1 Types of Information We Collect

ex99 collects two types of information from its members — information you provide directly, and information collected automatically. Each category is explained in detail below.

1.1 Information You Provide Directly

When you register with ex99, manage your account, or contact our support team, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Banking and payment details (for bKash, Nagad, Rocket, or bank transfers)
• Identity document details (for identity verification when required)
• User preferences and preferred language of communication
• Records of conversations with our support team

1.2 Information Collected Automatically

Some information is collected automatically while you use the platform, and is used to improve the quality of our services:

• IP address and device type
• Browser information and operating system
• Time and location of platform access
• Gaming activity and betting history
• Page visit records and click data
• Data from cookies and similar tracking technologies

2 How We Use Your Information

ex99 uses collected information only for specific and legitimate purposes. We never collect unnecessary information or sell it to third parties.

2.1 Account Management and Identity Verification

We use the information you provide to create, manage, and secure your account, and to verify your age (to confirm you are 21+). This is essential for ensuring responsible gaming.

2.2 Processing Financial Transactions

Payment information is used to complete deposit and withdrawal transactions and to maintain records of financial activity. The minimum deposit amount on ex99 is ৳200 and the minimum withdrawal amount is ৳500.

2.3 Improving Service Quality

Information is used in anonymous statistical analysis to improve the user experience, develop new features, and test platform functionality.

2.4 Security and Fraud Prevention

Information is used in security analysis to detect suspicious activity, keep accounts secure, and prevent fraudulent behavior.

2.5 Providing Customer Support

Contact information is used to resolve your issues and provide relevant information through our 24/7 live chat and email support services.

2.6 Meeting Legal Obligations

Records are maintained to comply with applicable laws and regulations, meet regulatory requirements, and ensure protection against legal claims.

3 Cookie Policy

The ex99 platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used to ensure platform functionality and improve the user experience.

3.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — maintaining login sessions, storing security tokens, and remembering your preferred language and settings.

3.2 Analytics Cookies

Anonymous analytics cookies are used to understand which parts of the platform are used most and where there is room for improvement. These cookies do not identify you personally.

3.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

4 Data Storage and Security

ex99 has implemented security measures in line with the highest industry standards to keep your information safe.

4.1 Encryption and Data Protection

All sensitive information is transmitted and stored using SSL (Secure Sockets Layer) encryption. Payment details such as bKash, Nagad, or Rocket information are processed using the highest level of security.

4.2 Data Retention Period

We retain your information only for as long as necessary. Some information is kept while your account is active and, after account closure, for as long as required to meet legal obligations.

4.3 Access Controls

Only authorized staff can access your information, and strict confidentiality policies apply to them. All data access is logged and regularly audited.

5 Sharing Information with Third Parties

ex99 does not sell your personal information. However, limited information may be shared with third parties in specific circumstances.

5.1 Payment Processing Partners

The necessary financial information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, and bank transfers. These partners have their own privacy policies and security measures.

5.2 Technology and Infrastructure Partners

We use trusted technology partners to operate the platform. They process information solely for the purpose of providing services and cannot use it for their own purposes.

5.3 Legal Requirements

ex99 may be required to disclose information to authorities to comply with court orders, legal processes, or applicable law. In such cases, we always provide only the minimum information necessary.

6 Your Rights

As a member of ex99, you have the right to control your own information. We respect these rights and support you in exercising them.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, although this may not be possible where legal obligations apply.
• Right to Object: You may object to your information being used for a specific purpose.
• Data Portability: In some cases you may request a copy of your information.
• Withdrawal of Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We provide support in both Bengali and English.

7 Protection of Minors' Information

ex99 is a 21+ platform. We do not knowingly collect information from minors. If it is found that a person was under 21 at the time their information was collected, that information will be deleted immediately and the account will be closed.

If you are aware that a minor has created an account on ex99, please notify us immediately.

8 International Data Transfers

ex99's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it is processed in accordance with this Policy and applicable data protection laws.

For any international data transfers, we ensure appropriate safeguards are in place — such as contractual obligations and encryption.

9 Third-Party Links and Services

The ex99 platform may integrate third-party payment gateways or software providers. These third parties have their own privacy policies, and ex99 is not responsible for their practices.

We recommend that you read the privacy policy of any third-party service carefully before using it.

10 Marketing and Communications

With your consent, ex99 may send you relevant promotional information. You may request to stop receiving these communications at any time.

10.1 How to Opt Out of Communications

To stop receiving promotional emails or messages:

• Click the "Unsubscribe" link at the bottom of the email
• Update your communication preferences in your account settings
• Contact our support team at: [email protected]

Please note that important account notifications — such as transaction confirmations or security alerts — are not considered promotional communications and cannot be turned off.

11 Changes to This Policy

ex99 reserves the right to update this Privacy Policy from time to time. Changes may occur due to service improvements, new features, or legal updates.

For significant changes, we will notify you by email or via a notification on the platform. Continued use of the platform after any changes means you are considered to have accepted the updated policy.

The most up-to-date version will always be available on this page. You can check the date of the latest changes by looking at the "Last updated" date at the top of the page.

12 Responsible Gaming and Data Protection

ex99 is a firm believer in responsible gaming. Your gaming activity data is analyzed solely to improve service quality and ensure responsible gaming.

If you feel you need to keep your gaming activity in check, visit our Responsible Gaming page. There you will find options to set limits on your account or take a temporary break.