ex99 Responsible Gaming — Your Safety is Our Priority
ex99 believes gaming should be a source of fun, not stress. That is why we provide strong tools and clear guidelines to protect every player.
Let Gaming Be Entertainment, Not a Burden
Welcome to the ex99 platform. We know that online gaming is an enjoyable and exciting experience for many people. However, it may not be right for everyone, and any form of gambling can create problems for some individuals. ex99 always wants our players to play in a safe, healthy, and enjoyable environment.
Responsible gaming means knowing your limits, taking breaks at the right time, and treating gaming purely as a form of entertainment. Gambling is never the right way to relieve financial pressure or escape personal problems. At ex99 we are completely transparent about these matters and place the highest importance on our players' well-being.
This page will show you how to keep your gaming habits under control, when to seek help, and what protective tools ex99 provides. Please remember — only players aged 21 or older may use this platform.
Our Safety Measures
Setting Deposit Limits
You can set your own maximum deposit limit on a daily, weekly, or monthly basis. This helps you play within your budget. The minimum deposit at ex99 is just ৳200.
Time-Out Feature
Need a short break? Use the time-out feature to temporarily suspend your account for a set period — from 24 hours up to several weeks.
Self-Exclusion
If you feel that gaming is becoming a problem for you, choose the self-exclusion option. This allows you to close your account for an extended period, and ex99 respects that decision.
Age Verification (21+)
ex99 strictly enforces a 21+ age policy. Age is verified when an account is created. Minors are not permitted to use the platform.
Gaming History Review
A detailed history of all gaming activity is available in your account. Keeping track of your spending and time is the first step toward responsible gaming.
24/7 Support
For any issue, our support team is with you seven days a week, twenty-four hours a day — in both Bengali and English. Contact us via live chat or email.
When Should You Be Careful?
If you notice the following signs in yourself, it is time to take a break or seek help:
- You feel the urge to play more to win back money you have lost (the "chasing losses" mindset)
- You keep playing while ignoring important responsibilities to your family, friends, or career
- You are borrowing money for gaming or using funds meant for food and basic expenses
- You feel anxious or restless when you are not gaming
- You are hiding how much you play from your family or friends
- Your repeated attempts to stop playing have failed
Is My Gaming Under Control?
A responsible gamer follows these principles:
I only spend money I can afford to lose — never from essential expenses, savings, or the family budget.
I set time limits and stick to them — gaming is just a small part of my daily life.
I never play when I am tired, stressed, or under the influence of alcohol — I game with a clear head.
Gaming is entertainment for me — not a source of income or a solution to financial problems.
How to Use ex99's Safety Tools
Your account settings on ex99 include the option to set a deposit limit. The limit you choose will apply to all deposits made via bKash, Nagad, Rocket, or bank transfer. Requests to increase a limit take effect only after a set waiting period, but decreases apply immediately — this is for your protection.
Using the time-out feature, you can take a break for a short period. During this time you will not be able to log in to the ex99 platform. Once the break period ends, your account will be reactivated automatically.
If you feel you need long-term support, choose self-exclusion. In this state your account will remain closed for an extended period and you will not receive any promotional communications from ex99. To request self-exclusion, contact us via live chat or email — our support team will handle your decision with respect.
If parents want to prevent minors from accessing this site, they can use parental control software on their device. ex99 always strictly maintains its 21+ age policy.
Experiencing Difficulties? We Are Here
If gaming problems are having a negative impact on your life or the life of someone you know, contact ex99 support right away.
ex99 Support Team
Enjoy ex99's Gaming World
Safely
Play within your limits and have fun. If you have questions, check the FAQ or start playing right away.